Terms of service

The service

Mellow Family provides tools for co-parent communication, scheduling, support and expense record keeping, and exports. Messages sent through the platform are permanent and append-only. A family-space member with individual export access may include them in a generated record. By using the service you acknowledge and intend that your messages become part of a shared, permanent record.

Your account

Each person must use their own account, provide accurate information, and keep their credentials secure. You are responsible for activity under your account. You must be at least 18 years old.

Acceptable use

The platform may not be used to harass, threaten, or abuse any person; to violate a court order; or to upload unlawful content. We may suspend accounts that violate these rules, subject to the record-retention terms below.

Permanence of the record

You cannot edit or delete sent messages through the service. Closing an individual account does not automatically remove messages from the shared record available to the co-parent. Complete family-space deletion is currently blocked pending an approved retention and deletion process consistent with the privacy policy and applicable law.

Subscriptions

Power Tools costs $10 per month per individual user. Each co-parent keeps separate credentials, billing, and export access. A subscription renews monthly through Stripe and can be cancelled by that user from the billing portal; paid access continues through the end of the paid period. Cancellation does not delete shared records, but new paid-only actions are disabled for that user after paid access ends.

MellowPay records

MellowPay separates parent-entered support obligations from extra-expense requests. Court orders and applicable law control; MellowPay records activity and does not adjudicate what is owed. Every in-app support balance must be read as: App Ledger ≠ FSR Official Balance.

MellowPay records payments made outside the service through methods such as FSR, a bank, check, cash, Zelle, Venmo, PayPal, or USDC. Mellow Family does not currently hold, route, or transfer those funds and does not charge a fee to record an outside payment. A recorded payment is a user statement, not independent proof that funds settled.

AI assistance and record verification

Mellow Coach and receipt scanning provide automated assistance. Review suggestions and extracted details before using them. They can contain errors and are not legal, clinical, or professional advice.

An export fingerprint identifies a selected snapshot. A successfully verified independent timestamp provides evidence that the fingerprint existed by the stated time. Verification does not establish that a user statement is true, prove a person's identity, or guarantee authenticity, admissibility, or any legal outcome. A failed or unavailable timestamp check is not reported as verified.

No legal advice

Mellow Family is not a law firm. Nothing in the service — including Mellow Coach suggestions and export formatting — is legal advice, and no attorney-client relationship is created. Consult a licensed attorney for advice about your situation.

Beta program and founding offer

The August 2026 beta and its founding offer are closed to new applications and purchases. The following terms continue to apply to purchases already made; closing the offer does not revoke an existing benefit.

The previous beta offer was a one-time $20 payment, not a recurring subscription. A qualifying purchase grants the applicant an invitation and Power Tools for 12 calendar months beginning at activation. A co-parent makes a separate plan choice. The beta payment is excluded from referral commissions.

The beta purchase is refundable until its promotional benefit is activated. After activation, refunds follow the terms published at activation and applicable law. Nothing limits a non-waivable consumer right.

Disclaimers and liability

The service is provided "as is." We do not guarantee any particular legal outcome, including the admissibility of any record. To the fullest extent permitted by law, our aggregate liability is limited to the amounts you paid us in the twelve months preceding the claim.

Contact

Questions about these terms: legal@mellow.family.