Terms of service
Draft for counsel review · updated August 2026
The service
Mellow Family provides a communication and record-keeping platform for co-parents. Messages sent through the platform are permanent, append-only, and exportable by any member of the family space they belong to. By using the service you acknowledge and intend that your messages become part of a shared, permanent record.
Your account
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. You must be at least 18 years old.
Acceptable use
The platform may not be used to harass, threaten, or abuse any person; to violate a court order; or to upload unlawful content. We may suspend accounts that violate these rules, though the sealed record itself is preserved.
Permanence of the record
You cannot edit or delete sent messages, and neither can we on your behalf. Closing your account does not remove messages from the shared record available to your co-parent, consistent with the product's purpose as a system of record.
Subscriptions
Power Tools costs $10 per month for one family space and covers both co-parents. One designated payer manages billing. It renews monthly through Stripe and can be cancelled by the payer from the billing portal; paid access continues through the end of the paid period. Both parents are warned that cancellation affects the shared space. Locked records are preserved after cancellation, while new paid-only activity is disabled.
No legal advice
Mellow Family is not a law firm. Nothing in the service — including Mellow Coach suggestions and export formatting — is legal advice, and no attorney-client relationship is created. Consult a licensed attorney for advice about your situation.
Disclaimers and liability
The service is provided "as is." We do not guarantee any particular legal outcome, including the admissibility of any record. To the fullest extent permitted by law, our aggregate liability is limited to the amounts you paid us in the twelve months preceding the claim.
Contact
Questions about these terms: legal@mellow.family.